Terms of service

The service

Larkgrass audits and fixes Google Shopping product feeds for Shopify stores. The free check runs in your browser and carries no obligation. Plans are priced and charged in USD: Feed Fix at $79 one-time for catalogs of up to 1,000 products and Feed Fix Large at $149 one-time for 1,001 to 5,000 products; Guard at $19 a month or $190 a year for up to 1,000 products; Guard Pro at $29 a month or $290 a year for up to 5,000 products. No plan covers more than 5,000 products; contact us for a larger catalog. Yearly Guard Pro includes Feed Fix. Buy Feed Fix first and start a monthly Feed Guard plan within 30 days: the first month is credited, so the first charge comes a month later. Yearly Guard Pro includes Feed Fix. The founding-offer price (Guard Pro at $19 a month for 12 months, billed monthly; after that the regular $29 a month or $290 a year if you re-subscribe) applies only while the offer is shown on the pricing page and stay locked for stores that signed up under it. Features marked “Coming soon” on the pricing page are not part of the plan until they ship.

Payment and setup

You pay securely through Razorpay. At checkout you confirm one agreement: that you accept these terms, the 14-day refund policy and the billing terms below. The confirmation is recorded with the order or subscription. After payment you are sent to the setup page. Nothing is changed in your store until you approve it.

Billing, renewal and cancellation

Guard and Guard Pro are subscriptions. Feed Guard renews automatically each month or year until you cancel. Cancel anytime from any email or at [email protected]. The first charge is taken when you subscribe, and each renewal is charged automatically to the same payment method at the start of the next month or year, at the price shown when you subscribed. You receive a receipt by email after every charge, and a reminder email a few days before a yearly renewal. Founding-offer subscriptions are monthly, run for exactly 12 months and then end on their own; nothing more is charged, and re-subscribing is at the regular price.

Click the cancel link in any Feed Guard email, request a new cancel link on the contact page, or write to [email protected]. Feed Guard renews automatically each month or year until you cancel. Cancel anytime from any email or at [email protected]. Cancelling stops your next charge, and your service continues until the end of the period you've paid for. We don't refund partial months or years. No contract and no setup fee. Cancelling takes effect at the end of the current paid period. If a renewal payment fails, Razorpay retries it over the following days and we email you each time; if every retry fails the subscription is paused, nothing further is charged, and the service pauses until the payment method is updated. Feed Fix and Feed Fix Large are a single payment with no renewal.

Refunds

Feed Fix. Before we change anything, we send you the list of issues in your product data that we can fix. These are your “supported issues”. If our changes didn’t clear those supported issues, email us within 14 days of receiving your before-and-after report and we’ll refund your Feed Fix fee in full. This refund covers our work only. It doesn’t cover:

• Google’s decisions on approvals or your account, which only Google makes
• your ad spend, or anything you pay Google or anyone else
• issues caused by edits to your store, or by other apps, after we finish
• issues we flag but don’t fix (price, images, policy pages)

Before we start. If you’ve paid and we haven’t changed anything yet, you can ask for a full refund within 14 days of payment. This applies to Feed Fix and to the first charge of a subscription.

Guard and Guard Pro. Feed Guard renews automatically each month or year until you cancel. Cancel anytime from any email or at [email protected]. Cancelling stops your next charge, and your service continues until the end of the period you’ve already paid for. We don’t refund partial months or years. If a renewal payment fails, nothing is charged until it succeeds; Razorpay retries, we email you each time, and if every retry fails the subscription is paused.

Founding offer and yearly plans with Feed Fix included. The included Feed Fix work is non-refundable once we’ve applied it, unless our work was faulty or didn’t match what we described. You confirm this as part of the agreement at checkout.

UK and EU customers. If you’re in the UK or EU and buying as a consumer, you have 14 days from purchase to cancel. By paying you ask us to start the work straight away, within that period; this is part of the agreement you confirm at checkout. If you cancel before the work is fully done, you pay only for the work already done; once it is fully done, the right to cancel that work ends. We confirm this by email.

How to ask. Email [email protected] from the address you paid with, or use the contact form. Include your order or subscription id from the receipt. Refunds are issued in full to the card or method you paid with, through Razorpay. Razorpay's documentation says a refund can take 5 to 10 days for cards and up to 7 to 10 business days to show on your statement, depending on your bank. Refunds are issued by request, not from a self-serve page.

Your legal rights. Nothing in this policy affects your statutory rights.

What we change

We edit product data such as titles, descriptions, identifiers, Google product category, weight and availability, and we advise on policy pages. On the subscription plans, proposed changes are emailed to you and applied only after you approve them. Every change is logged with its previous value and can be rolled back within 30 days of being applied, on request by email (reply to your report or write to [email protected] with the change id); after 30 days the rollback option closes for that change. There is no self-serve approval or undo page on this website. We do not change your theme or pricing without asking first.

Monitoring plans

Guard re-scans your feed weekly, emails you when a new error appears, proposes simple fixes for your approval and emails a weekly report. Guard Pro re-scans daily, applies every fix we have after your approval and adds a monthly optimisation pass on titles, attributes, product types and GTINs, which fills a GTIN only from valid data already in your product records and never invents one. Guard covers up to 1,000 products and Guard Pro up to 5,000. These jobs run automatically; the alerts, proposals and reports are generated and sent by the service.

Approval decisions

Google alone decides on product approvals and account status. We fix the issues, and your report tells you how to request a review in Merchant Center. Google makes the final decision. We document what we changed, but we cannot promise a specific outcome.

Affiliation

Larkgrass is not affiliated with Google or Shopify.

Contact

Support, refunds and cancellations: [email protected]. Everything else: [email protected], or the contact form.

Larkgrass is operated by Hadungwra Brahma.