Refund policy (14 days)

This is the same refund policy as in our terms of service, on its own page so you can read it before you pay. It covers our fee and our work only.

Feed Fix. Before we change anything, we send you the list of issues in your product data that we can fix. These are your “supported issues”. If our changes didn’t clear those supported issues, email us within 14 days of receiving your before-and-after report and we’ll refund your Feed Fix fee in full. This refund covers our work only. It doesn’t cover:

• Google’s decisions on approvals or your account, which only Google makes
• your ad spend, or anything you pay Google or anyone else
• issues caused by edits to your store, or by other apps, after we finish
• issues we flag but don’t fix (price, images, policy pages)

Before we start. If you’ve paid and we haven’t changed anything yet, you can ask for a full refund within 14 days of payment. This applies to Feed Fix and to the first charge of a subscription.

Guard and Guard Pro. Feed Guard renews automatically each month or year until you cancel. Cancel anytime from any email or at [email protected]. Cancelling stops your next charge, and your service continues until the end of the period you’ve already paid for. We don’t refund partial months or years. If a renewal payment fails, nothing is charged until it succeeds; Razorpay retries, we email you each time, and if every retry fails the subscription is paused.

Founding offer and yearly plans with Feed Fix included. The included Feed Fix work is non-refundable once we’ve applied it, unless our work was faulty or didn’t match what we described. You confirm this as part of the agreement at checkout.

UK and EU customers. If you’re in the UK or EU and buying as a consumer, you have 14 days from purchase to cancel. By paying you ask us to start the work straight away, within that period; this is part of the agreement you confirm at checkout. If you cancel before the work is fully done, you pay only for the work already done; once it is fully done, the right to cancel that work ends. We confirm this by email.

How to ask. Email [email protected] from the address you paid with, or use the contact form. Include your order or subscription id from the receipt. Refunds are issued in full to the card or method you paid with, through Razorpay. Razorpay's documentation says a refund can take 5 to 10 days for cards and up to 7 to 10 business days to show on your statement, depending on your bank. Refunds are issued by request, not from a self-serve page.

Your legal rights. Nothing in this policy affects your statutory rights.

Larkgrass is operated by Hadungwra Brahma.